Update Issues

Troubleshooting problems when updating Appointment Manager.

Before You Update

Always download the latest version of Appointment Manager directly from the official Don Software website.

Download the newest APK.
Do not rename the APK file.
Verify the download completed successfully.
Close Appointment Manager before installing the update.

If the Update Won't Install

If Android will not install the update, try the following:

Install the new APK over your existing installation.
Allow installation from your browser if Android asks.
Restart your phone and try again.
Download the APK again in case the original download was incomplete.

Installing the latest APK over your current version should keep your existing appointments and settings.

If the Update Still Fails

If the application still will not update:

Back up any important information if possible.
Uninstall the existing version of Appointment Manager.
Download the latest version from our website.
Install the application again.

If you uninstall the application before backing up your data, any locally stored appointments that have not been backed up may be lost.

Need More Help?

If you continue experiencing update problems, please contact support and include:

Your phone manufacturer.
Your Android version.
Your current application version.
A screenshot of the error message.
A description of what happens during the update.

Providing this information helps us diagnose update issues much more quickly.